Support

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Frequently asked questions

How can I learn more about WSI?

Follow our socials or drop us an email (waikatoscientific@gmail.com) X/Twitter: https://x.com/WaiScience Linked-In: www.linkedin.com/company/waikato-scientific/ Youtube: youtube.com/channel/UCeaMwbckrFJbKW9j-6qdKtQ/

What does Syp cost?

Fixed pricing is available upon request (valid for one month from quotation). However, we don’t publish our pricing online at this stage because we currently only build small numbers of Syp’s per year. Hence, Syp has a variable cost determined by changing commodity prices and labour costs. We hope to publish pricing online when we are able to do larger production runs. Feel free to reach out to info@waikatoscientific.com for a quotation.

Does WSI ship internationally?

Yes, WSI ships internationally via DHL. Shipping and insurance costs are added when your Syp is ready to go. Customs Duties: Prices exclude applicable customs duties and VAT, which are the responsibility of the customer upon delivery. Disclaimer for U.S. Clients Receiving Shipments from Waikato Scientific Ltd. All shipments from WSI to the United States, including the SYP MkIII Autosampler, are subject to U.S. Customs and Border Protection (CBP) regulations. All imports, including leased equipment, require formal customs entry and are subject to applicable duties, taxes, and fees based on the fair market value.

When can I get a Syp?

From order to shipment can take up to 12 weeks. However, we do carry limited inventory. So it might happen sooner than that!

Can I use Syp for…?

Syp is designed and engineered with real world versatility in mind. Syp can go anywhere you can thanks to its modular design and can sample water both via gravity feed (cave drips / rainfall) or peristaltic pump mode (surface or ground water). Get in touch if Syp doesn’t quite meet your requirements. We’re happy to help where we can and are continuously making incremental hardware and software improvements.

Is WSI developing any other products and services?

Yes, we have several products in development (watch this space).

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